FAQ
Frequently Asked Questions
Everything you need to know about our products, hosting, pricing, and support.
General
What is Sid Techno?
Sid Techno LLC is a technology company registered in the USA and Pakistan. We build cloud hosting and SaaS products including DeployBase (web hosting), TradeLeap (B2B wholesale for Shopify), ClearAgent (customs clearing software), and DeskLeap (help desk platform).
How do I get started?
Visit our Products page to explore each product. Each product has its own website where you can sign up for a free trial or choose a plan that fits your needs.
Do you offer custom development services?
Yes, we offer custom solutions for businesses that need tailored software. Visit our Solutions page or contact us to discuss your project requirements.
DeployBase Hosting
What type of hosting does DeployBase provide?
DeployBase provides container-based web hosting. Each website runs in its own isolated container with dedicated CPU, memory, and storage. This ensures consistent performance and security.
What technologies does DeployBase support?
DeployBase supports Node.js, PHP, Python, Ruby, and static websites. You can deploy via Git push, SFTP, or our dashboard. We handle SSL certificates, backups, and monitoring automatically.
What are the hosting plans and pricing?
DeployBase plans start at $9/month for 5 websites with 10GB storage. We offer transparent pricing with no hidden fees. Visit our Pricing page for detailed plan comparisons.
Do you offer a free trial?
Yes, DeployBase offers a free trial so you can test the platform before committing. No credit card required to get started.
TradeLeap Wholesale
What is TradeLeap?
TradeLeap is a B2B wholesale solution that integrates with your Shopify store. It enables tiered pricing, customer approval workflows, volume discounts, and net payment terms for wholesale buyers.
Does TradeLeap work with any Shopify store?
Yes, TradeLeap integrates directly with any Shopify store. Install it from the Shopify App Store, connect your product catalog, and start offering wholesale pricing within minutes.
ClearAgent & DeskLeap
What is ClearAgent?
ClearAgent is a customs clearing management system designed for freight forwarders and customs brokers. It handles document management, compliance tracking, and audit trails for international trade.
What is DeskLeap?
DeskLeap is a modern help desk platform for customer support teams. It provides ticket management, live chat, knowledge base, and analytics to help you deliver great customer service.
Billing & Support
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) via Stripe. Some products also support PayPal and bank transfers for annual plans.
What is your refund policy?
We offer a 30-day money-back guarantee on most products. If you're not satisfied, contact us within 30 days of purchase for a full refund. See our Refund Policy for details.
How can I contact support?
You can reach us via our Contact page, by email, or through the live chat on each product's website. We typically respond within 24 hours on business days.
Still have questions?
Our team is here to help. Reach out and we will get back to you within 24 hours.
Contact Us