Support Ticket Management
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Customer care and support ticket management system with ticket creation, assignment workflows, priority levels, SLA tracking, and customer communication history.
A company's support team was handling customer issues through email, losing track of conversations, missing SLAs, and lacking visibility into resolution times.
Built a ticket management system with priority-based routing, SLA tracking, canned responses, and a complete customer communication timeline.
Improved response times and customer satisfaction with structured support workflows.
Category
Web App
Industry
Customer Service
Year
2023
Components
1 repository
