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Web AppCustomer Service2023
Customer Care System
Support Ticket Management
Customer care and support ticket management system with ticket creation, assignment workflows, priority levels, SLA tracking, and customer communication history.
LaravelPHPMySQLBootstrapJavaScript
The Challenge
A company's support team was handling customer issues through email, losing track of conversations, missing SLAs, and lacking visibility into resolution times.
Our Solution
Built a ticket management system with priority-based routing, SLA tracking, canned responses, and a complete customer communication timeline.
Key Features
Ticket creation & tracking
Priority-based assignment
SLA monitoring
Canned responses
Customer communication history
Team performance metrics
Knowledge base
Email notifications
Technology Stack
LaravelPHPMySQLBootstrapJavaScript
Results
Improved response times and customer satisfaction with structured support workflows.
Category
Web App
Industry
Customer Service
Year
2023
Components
1 repository