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Web & mobile app development agency. Websites, e-commerce stores, and custom software — built by the team behind DeployBase, TradeLeap, ClearAgent, and DeskLeap.

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2.4K
Revenue
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Growth
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Home/Portfolio/DeskLeap
SaaS PlatformCustomer Service2025

DeskLeap

Customer Support Platform

DeskLeap — image 1

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Help desk platform with multi-channel ticketing, a knowledge base, an embeddable live-chat widget, automation and SLA tracking, plus an optional AI agent grounded in your own published knowledge base.

TypeScriptFastify 5Next.js 16React 19Prisma 5Socket.IO 4PostgreSQLTailwind
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The Challenge

Small and mid-sized businesses need affordable customer support tools without the complexity and cost of enterprise solutions like Zendesk.

Our Solution

Created an all-in-one support platform with multi-channel intake, a self-service knowledge base and a lightweight chat widget that embeds in any website.

Key Features

Multi-channel ticketing from email, chat, Slack, portal and REST API
Real-time live chat with escalation to a ticket
Knowledge base with version history and a public help centre
Automation rules and business-hours SLA deadlines
Saved views and canned responses
Optional AI agent grounded in your knowledge base, with human-approval mode
Published Shopify App Store app
WordPress plugin and embeddable chat widget
Public REST API v1 with scoped API keys

Technology Stack

TypeScriptFastify 5Next.js 16React 19Prisma 5Socket.IO 4PostgreSQLTailwind

Results

Free with unlimited human agents; the AI agent is an optional paid add-on. Published on the Shopify App Store.

Category

SaaS Platform

Industry

Customer Service

Year

2025

Components

5 repositories

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