Ticketing & Repair Management System
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Laravel support desk that runs customer tickets and hardware repair jobs side by side, with threaded replies, file attachments, repair notes, payment requests and shipment tracking.
A repair business was running support conversations and physical repair jobs in separate places, so a customer's ticket history and the status of their hardware never lined up.
Built one system where a ticket carries its own status workflow, threaded replies and attachments, and links directly to repair notes, payments and tracking for the device it concerns.
Ticketing, repair workflow, payments and tracking run in a single Laravel application instead of separate tools.
Category
Enterprise Software
Industry
Customer Service
Year
2021
Components
1 repository
